Wellcome to the website ELVIRA fashion house (the “Website”) at the address
www.elvirafashionhouse.com . In the Website you can purchase apparel products and
accessories.

Introduction
1. The users (“Users” or “You”) are requested to read carefully the terms of use and all of its
sections (the “Terms”). By using the Website, you agree to the Terms.
2. Your consent is a precondition for using the Website and You will have no claim with respect
to that. It is clarified that the Terms will be the basis for every legal procedure regarding the
use of the Website.
3. The relationship between the Users and the Website, its owners, managers and employees (the
“Staff”) is regulated solely by the Terms and according to any applicable law. The Terms will
apply to the use of the Website and to any other content using any device (desktop, laptop,
smartphone, etc.) and via any online network (or offline).
4. The Terms will apply to content published by the Website in other internet websites or email
including social media such as Facebook, WhatsApp and Instagram.
5. The Terms may be amended from time to time at the Staff’s sole discretion. The User must
verify the updated Terms at all times as will be published in the Website. The Terms will
come into force immediately upon being published in the Website December 2023.
6. The management of the Website will have the right to terminate the activity of the Website at
all times without prior written notice, temporarily or permanently. The User waives any claim
and/or demand regarding termination of the Website’s activity. Sections regarding intellectual
property, limitation of liability and indemnification and compensation will remain in force
even after termination of the Website’s activity or expiration of the Terms unless new terms
will replace the Terms.

Use of the Website

1. Any illegal use of the Website is strictly prohibited.
2. Any copying of the products is strictly prohibited.
3. A User which will be required to provide its identifying details undertakes to provide true, full and
updated details. It is obvious that the User will not impersonate or provide partial, wrong or
fictive details.
4. By Using the Website, you declare that You are qualified to take legal actions (otherwise please
refrain from any use of the Website). However, any action taken by a minor or an unqualified

person will be taken only after receiving its guardian consent or the appointment of his
representative as defined in the Legal Capacity and Guardianship Law, 5722-1962 according to
the matter (the “Representative”) set in the Terms and subject to the Representative’s consent.
Any act in the Website by a minor or an unqualified person will be at the Representative’s
consent and under his supervision and will bind the User and the Representative. This section
will apply even in the event of an action which is not an action which may be regularly taken by
a minor or an unqualified person.
5. The intellectual property on the Website, its content and services are owned by the Website or
third parties. Using the Website including its access doesn’t grant the User any right to use any
rights in the intellectual property of the Website.
6. The User undertakes not to do any of the following:

a. Activate an application which enables scanning, searching, copying, coding, data
mining, translating or automated restoring of content in the Website. This section
applies also to any acts intended to collect data and details of Users of the Website.
b. Create in any way a database or any collection of content from the Website not intended
for personal and direct use of the User in a reasonable scope.
c. Interfere in any way with the URL of webpages which regularly have no direct access in
order to enable them to have such access. This section applies in particular to webpages
which access to them is subject to a fee.
d. Change or interfere with the connection of the Website to servers or hosting platforms.
e. Change or copy in any way the Website’s code, design, services or content appearing in
it in a way that doesn’t comply with the Terms or without authorisation from the Staff in
advance and in writing.
f. Commit any illegal act including advertising of content which infringes intellectual
property rights, trade secrets, trademarks, designs or patents of any entity.
g. For the avoidance of any doubt, you may not publish, distribute, copy, change, sell,
display and more, commercially or privately, any content and information in the
Website without authorisation from the Staff.
h. Advertising any offensive, threatening, misleading, obscene, defaming and violating
privacy of any person inappropriately and upload to the Website any information which
may identify any other User against his will.
i. Advertise in the Website any advertising or commercial content without the Staff’s
authorisation.

7. The use of the Website doesn’t entitle the User to any rights other than the use of the Website. The
ownership of the Website and its content will remain at the Website’s ownership and/or anyone
on its behalf including its intellectual property rights. Acquiring any usage rights in the content
and other services in the Website will be made only according to the Terms.
8. In case You are aware of any activity on the Website, which is illegal or in violation of the Terms,
You must immediately inform the Website.

9. Should you find out that a product is sold on the Website which You claim that is similar to a
product in a way that infringes the rights of any third party, you are required to notify the Website
which will remove the product until examination of the notification.
10. The Staff may prevent anyone from using the Website (including cancelling any purchasing)
whether a User has made any illegal use or not. at the Staff’s sole discretion.
11. The Staff makes all efforts to ensure that Your use will be error-free and without any leak of
information and for that purpose the Website is taking actions to ensure that the Website will be
free of any viruses or malware, and secured from any breach or data theft and more. However, the
Website will not be liable and will not compensate You or any other person in case of any of the
above events.
12. The Staff makes all efforts to ensure that the Website, its content and services will be available at
all times. However, there is no possibility to ensure this and it is possible that there may be times
of limited availability, whether due to an error not caused by the Staff or whether due to
maintenance. The Website will not be liable and will not compensate You or any other person in
case of damage caused due to no availability of content or services.
13. Any use is at your own responsibility. The Staff makes all efforts to ensure that the content in the
Website is true, whole, updated and accurate. However, there may be errors and the Website will
have no liability in case of any errors or omissions in the Website.
14. The Website reserves its rights to change the content or services at its sole discretion without prior
notice and You will have no claim in such case.
15. The Website may delete any information at its possession of any users without any notice, and the
User will have not demand, claim or right to sue damages regarding such.
16. These Terms are in addition to any applicable law, and it is clarified that violation of the Terms
may be a civil and criminal offense.

Purchasing and Ordering Products and Services in the Website

1. Ordering products and services from the Website will be made directly through the Website or by
phone. Providing and filling in information, accurately and fully, is a precondition for purchasing
in the Website.
2. Purchasing products and services and cancelling purchases through the Website is made with
accordance to Consumer Protection Law-1981 and the remaining applicable laws.
3. All prices in the website include VAT unless stated otherwise. In case of business which is tax
exempt, prices of products will not include VAT and VAT will not be charged.
4. Purchases in the Website will be made via the Website’s interface with credit cards using a
secured payment page of credit card providers.
5. Providing wrong information knowingly is a violation of the Terms and in some circumstances
legal actions may be taken against such User.
6. Upon completing the purchase process and upon receiving confirmation from the credit card
provider, the User will receive confirmation of his purchase which will include an invoice with

the details of the purchased products and services. It is clarified that the User’s credit card will be
charged upon completing the purchase.
7. Should the purchase not be confirmed by the credit card provider, the User will be notified of such
and will be required to complete its payment, and in such case the Website will not be required to
reserve the User’s order and the products included in its order. It is clarified that the order will not
be handled until receiving confirmation of the credit card provider or alternatively until payment
will be settled in any other way to the Website’s satisfaction.
8. The Website may update the price of the products and services and the shipping costs without
prior notice, the price which will bind the Website and the User is the valid price upon receiving
confirmation of the purchase.
9. Offers to provide services will be limited for a time period mentioned in the proposal. If the User
has purchased a right to receive a service and the expiration date has arrived, the User will not be
entitled to any refund for such purchase.
10. Ordering and providing products is subject to availability of the product at the provider’s
possession and subject to confirmation of payment and purchase from the Website. If a product is
unavailable, the Website will not be obligated to provide it and the User will have no claim in
such case for any direct or indirect damage caused to him or to any third party. In such case the
Website will issue a full refund to the User or will cancel the billing of the credit card.
11. The User declares that he is aware of all the laws and regulations regarding use of credit cards
with respect to online purchases.
12. It is clarified that images in the Website are for illustrative purposes only. In case of a material
mistake in the description of the product or the product’s image, the Website may, but will not be
obligated to, cancel such purchase.
13. Colour’s and Colour names are for illustrative purposes. There may be differences between the
actual Colour of the products and the Colour’s displayed in the Website or on the User’s device.
The User will not have any claim regarding any Colour differences or variations.
14. The Website reserves its right to refuse to any purchase at its sole discretion and the User will not
have any claim in such event.

Supplying Products.

1. You must ensure that the details of the product and the shipping address entered by the User are
accurate. The Website will have no liability in the event that an order was negligent including in
an event that the User has filled incorrect shipping details, quantities or mistaken-ordered
products.
2. Upon completing Your order and receiving confirmation, the product will be sent to a physical
address as provided in the Website.
3. The delivery will be shipped usually within 2-10 business days from the day after confirming
Your order. Business days – not including Friday, Saturday, holidays and holiday eves. Shipping
costs shall be added to the total amount offered by the website.

4. The delivery will be shipped with a shipping company which provides services to the Website,
The Website will have no responsibility for products once sent for delivery.
5. The Website will not be liable in case of a delay in the delivery of products which do not result
from the Website’s actions including in case of a wrong address provided by the User, actions of
other providers, no availability, force majeure or any other cause not controlled by the Website.
Furthermore, the Website will have no liability for any problems of the shipping services, or any
other problem caused by the delivery service not controlled by the Website.
6. Shipping will be made from an existing stock of the provider according to shipping times
mentioned in the Website. Days of supplying will start from the day after receiving order
confirmation. However, there may be delays since shipping time depends on the product’s
availability and the shipping service.
7. Distribution is made according to shipping areas designated by the shipping company which
provides services to the Website. The User must ensure prior to ordering that it is possible to
provide the order to the requested physical address, and in case of any doubt the User must
address the Website prior to its order.
8. In case the delivery services do not provide shipping to your address or in case You are requested
to pay a special fee, the Staff will notify You and You will be required to pay such special fee
unless decided otherwise by the Staff, and should You refuse to pay such fee then
You will be able to cancel Your order.

Cancelling Orders and Return Policy
1. Purchasing products and services and cancelling purchases through the Website is made with
accordance to Consumer Protection Law-1981 and the remaining applicable laws.
2. It is not possible to cancel an order which includes several items with respect to each item
separately. Cancellation of an order will be made for the entire order.
3. Cancelling an order prior to the delivery will be made by email to the Website or at the “contact
us” form in the Website. The cancellation request will include the order details and the User
details. Requests without these details will not be handled and will not be deemed as a
cancellation request. In such case the order amount will be refunded to the User’s account at the
same payment method the User paid with.
4. It is clarified that products made by personal request including products which are tailored-made
are products which according to any applicable law cannot be returned.
5. Please note all items noted as final sale are eligible for exchange or return within 7 days of
delivery time for national orders.
6. International purchases cannot be returned or exchanged. We currently do not accept exchanges or
returns for international customers at this time unless cancelling or replacing is due to a defective
product, or a item that delivered by mistake in size, colour or item style. If you have any
questions, please be sure to reach out to elvira.costumer.service@gmail.com
7. The website reserves its right to cancel an order (even after sending confirmation) for different
reasons including due to an error in the details and price of the product or in case that a product

cannot be supplied by the supplier and in case the user will violate the terms. A notice of
cancellation will be sent to the user’s email.
8. Upon receiving Your order, it is possible to cancel Your order within 14 days via email which will
include the details of the order and the User. Upon cancellation the User will be refunded subject
to a cancellation fee of 5% of the order or 100 NIS, the lower of both, and provided that the User
will return the product in its original package to an address provided by the Website and defect-
free without derogating from any other right that the Website may have.
9. The User is requested to detail via email the reason for cancellation or replacement of the product.
10. Without derogating from the above, according to any applicable law it is not possible to cancel an
order of goods which may be copied and/or goods that the consumer has opened their original
package, therefore returning or cancelling order of products which their package was opened is
not possible.
9. The Website undertakes to provide products of high quality. The User must check the product
upon receiving the product and must report to the Website immediately upon finding any defect
or mismatch no alter than 24 hours from receiving the product.
10. The Website, at its sole discretion, will fix the defect or mismatch or alternatively replace the.
product with a new one only after the Website or anyone in its behalf will receive the defective
product.
11. It is clarified that in case of cancelling or replacing – the shipping costs will be paid by the User
unless cancelling or replacing is due to a defective product.